What happened:: Crashino.com corrected down $80 from my winnings.

The Crashino saga started again! I have been there for two years, and I am not regular there. But I still play there because of their good promotions. They offer generous bonuses each Friday. With their delayed payment habit, I started gambling again in the last two months. A few days ago, I won $110 From my deposit bonus free spins, and they triggered KYC because of that. They send me an email asking for the documents, which I send within an hour. Then I noticed they canceled my withdrawal, and my funds were on my Crashino balance. I decided to play again, and I got another good win. Then I requested another withdrawal while I was still waiting for KYC verification. Their support said it may take up to 24 hours. I contacted their support again, and they said no documents were uploaded to my account. FYI, there is no option in Crashino to upload your documents. They requested to send the documents to payments@crashino.com, which I did a few days ago.

I contacted efialtis through Btcgosu.com, and he also contacted them.

After a few hours, I received a $150 withdrawal. My withdrawal was $230.19; they paid $150 and deducted the $80 without explaining. I contacted the support agent to know what could be the reason. FYI, I was triggered KYC, which seems I passed.

Their response is;

“Thank you for waiting. Please be informed that according to our Terms and Conditions section 12.10 The maximum withdraw-able amount from the winnings generated from ANY no deposit bonus (cash, free spins, free money bonus with wagering, loyalty points etc) is 100$ or equivalent currency. If the wins are generated from ANY bonus that is tied to a deposit (reload bonus, deposit free spins, etc), the withdraw-able amount is 250$.”

I cannot stop laughing, to be honest.

First of all, I deposited $50 and $110 winnings from that deposit bonus free spins.
2nd Of all, The rest $110 dollar was from my bonus game playing;
https://replay.pragmaticplay.net/rsShIrCS8X

If all the winnings were from free spins, it still does not exceed the $250 limit, while my latest $110 winning was from “Buy free spins”.

Then their support asked me to wait, and they later said they would inform me via email. It's been three days, and I contacted them six times in the last three days. I am stuck in a loophole now. Contact live support >> Explain everything >> They check and copy and paste the same response like please wait. We are investigating the case>> Contact live support again.

Scammers Profile Link: https://bitcointalk.org/index.php?action=profile;u=3380481

Reference Link: https://bitcointalk.org/index.php?topic=5387284.0
Amount Scammed: $80
Payment Method: TRX
Proof of Payment: I deposited there from Binance, the tx is: https://tronscan.org/#/transaction/5a284954c49ba0a228a7f6cd29df04c83bdddb0caf91d87687fab2399e7ca0ce

Screenshot from Crashino:

PM/Chat Logs: