To be honest, blackjack.fun lacks a team to handle all the questions we know it since 2 years ago then they provide live support to solve it
But in fact there is no special team on duty there, we know there is Aria as the admin there but he's part of the development team which doubles as customer support
even though they provide more social media it will be useless if they don't add a special team there, problems like these can hinder the growth of blackjack.fun.
I agree with you. They definitely need to add a dedicated customer support team. The current situation is not sustainable. There should always be someone available to answer customer questions. This way, it can't lead to long wait times for customers and won't lead to frustration when customers don't get the help they need quickly.
A dedicated customer support team would be able to provide faster and more reliable support to customers. This would make a more attractive option for players, and it would help the site to grow.
Actually there is an admin who is always online there, although not every hour but he always comes to check the site performance but he has no full control he only holds a few features, for example if the problem is on a deposit or withdrawal, only the site owner has control. In the past every withdrawal instant processed by the system but not anymore all must go through the owner's approval. I hope blackjack.fun finds a solution as soon as possible.
I have no clue how you come up with such a ideas. Owner is not customer support and confirming withdrawals. Of course we have dedicated customer support, confirming withdrawals and communicating with players. And Aria is not part of the development team. She is also customer support.
If you dont get an answer in bitcointalk quickly or at all, does not mean that we lack of dedicated people or customer support.
Our customer support channels for fast (also instant) answers are:
1. Site live support chat.
2. Telegram @bjaria and @Blackjack_fun
3. Discord
4. Email
info@blackjack.fun So 4 channels for customer support. Bitcointalk is not our customer support channel.