Quote from: Nwada001 on August 15, 2023, 11:58:50 PM

Quote from: BC.GAME on August 15, 2023, 11:07:47 PM

We have resolved your case. Please check your DM. It's up to you whether or not you update the forum with the results. Due our privacy obligations, we can not give details regarding player's accounts in a public forum.

This is really a long-standing case, as the OP was some time ago in June.
The Op was online just a few hours ago. I hope he is able to get the PM sent to him and find it within himself to update the thread, if he finds your judgment favorable to him.
Or probably the thread could be reported over to the moderator's to lock to avoid spamming on it, but that would appear to be unfair as the Op's confirmation might be needed before things could be completely wrapped up.

This may seem like a long running case to you but you have to consider that players typically only resort to posting in forums after their issue has already been decided and they have been given an explanation by the CS, many times. Then, after spamming the support and support stops responding... then they find other avenues. So when we respond to these accusations here, they are already closed cases. Nobody ever comes here first. In this case, being a sportsbook issue, the decision was never made by BCGame. As with most sports books, there is a third-party risk management team that is very thorough and can stop players from betting across a wide array of platforms if they find a violation of ToU. The fact that this ban and freezing of funds happened externally from our company, we had to wait in queue for answers just like everyone else. Although I can't go into detail, I can say there was a clear violation of the sportsbook ToU made by the OP but after many conversations with the third-party risk management team, we decided not to comply with their decision and fixed the situation at our own expense. In the future, I hope the OP will read the terms of the sites he is using before making these types of accusations.