Quote from: Kirito89 on August 19, 2023, 04:13:28 PM

[...]

The reason the withdrawals were cancelled (except the 290 $ one) was simply because KYC was required.
[...]

Regardless, will get back once I have more info on your case.

Kirito89,
Duckdice Support.

If I may add more about this case and what you inquire to your security team, wasn't the OP already passed the 3rd level KYC and thus they've fulfilled the KYC requirement?

Quote from: marisando on August 17, 2023, 11:42:31 PM

[...] but administration asked me to complete 3 lvls of verification, which I've successfully passed. After it they confiscated my winnings, without real reasons.

[...]

(11:18:13) Sukh
This is because you haven't completed kyc for level 3 before but now I can see it's completed for level 3 as well so Just try to make a withdrawal again and I will leave a message for admins
[...]