Quote from: belov on Today at 02:05:32 AM

Of course it's scary that someone has a copy of the keys, but here it's all based on BobbyLee's personal word... Isn't it?

The manufacturers surely won't tell you that they have a copy of your keys, if they do nobody is going to buy their product then, but we don't know if they do, maybe they don't; and it is not only on the creator Bobby Lee, but all the creation team, if you are using this type of wallet you are trusting all of them. If you want to use a safe wallet without a single point of failure, i would not recommend this wallet.

Quote from: belov on Today at 02:05:32 AM

That's not what confused me. I went to customer support and I feel like I've been dumped on an AI. Has anyone tried the help desk? And is it possible to get through to a live person?

That is how the customer support of so many services respond, i have not had any chat with their customer support because i don't plan on buying their product, by the way everything about the wallet is on their site and you can learn more from the posts in this topic, why contacting support?