Is there a chance some really big shit is going on in their lives, and they are incapable of going online? For like... A month? I really can't believe this is an exit scam. The service seemed legitimate.
I'm really pissed off, and not because I lost money; fortunately, I had grasped that "don't leave coins to third parties" cliché. I'm so pissed off because I've been advertising and recommending this shit for months, in such a way that I'm practically part of this scam. And it's just feels awful.
It makes you question the integrity of the service you're currently carrying in your signature.
One of the main developers for JoinMarket is going through long covid and was offline for many months yet the service still continued running smoothly but these guys can't process withdrawals because they were on a trip? Did that trip include meeting with law enforcement because otherwise this makes no sense and just looks like a typical exit scam.
I don't have a problem with mixers existing and advertising their business but considering how often they shut down due to scam or government seizure on top of being centralized, closed source, and custodial they are at the very bottom of privacy services that I would consider using or recommending.