Quote from: Kirito89 on August 19, 2023, 04:13:28 PM

Quote from: marisando on August 19, 2023, 03:01:31 PM

Just checked my account. Looks like I can log in and request the withdrawal, what is surprise for me because I couldn't, but I'm not sure it will be approved. Now you can see cancelled withdrawals and my balance
https://ibb.co/2htBpr3

Hi there, looked a bit into your case, and it seems the sports provider has flagged you as an arbitrage bettor.

The reason the withdrawals were cancelled (except the 290 $ one) was simply because KYC was required.

I'm waiting to hear back from our security team to get more details on your situation.

But as a general note, which applies to most casinos that offer sports betting, the casino isn't the one who actually flags an account as an arbitrage bettor, it's in fact the sports provider which spans accross multiple other casinos in the industry, so while dealing with arbitrage, their analysis usually is top notch, and a lot of time and resources go into exposing arbitrage bettors.

Regardless, will get back once I have more info on your case.

Kirito89,
Duckdice Support.

Just as a follow-up to this,

OP was suspected of arbitrage and was allowed to withdraw his initial deposit of 300 USDT trx which was successfully done months ago, he was also under suspicion of using multiple accounts on the platform thus he was not allowed to withdraw any additional profits from that suspected abuse. But to be clear his initial funds were successfully withdrawn.

It is very rare we would act in this way (even when it is well within our rights too), but if you remember a while back we came under a sustained campaign of abuses by multiple accounters using arbitrage betting, so we had to amend our measures to ensure it was a wasted venture for these type of users with no actual gambling intention

It would be helpful again if the community realize such posting like OP's are very rarely to be factual, nor had he attempted contact with us for months.

Bobstone,
DuckDice Live Support