Quote from: h4nnmann11 on August 24, 2023, 11:53:46 PM

Quote from: shanz on August 24, 2023, 11:37:13 AM

Quote from: h4nnmann11 on August 23, 2023, 09:27:05 PM

While my account was in the red, vave was withdrawing money without any problems. At the moment I had $27,500 deposited on my account and not a single withdrawal. Of course they won't ask me for any documents as long as I bring them my money.

After 10-12 days, I started to break away and increase my balance and made a withdrawal of $12,500 without problems (the account was still in the red by $15k). The second withdrawal also went without problems. I ordered another $12,000 for withdrawal a week after the first withdrawal. The account was still negative, which is probably why the withdrawal went quickly and without problems.

But 2 days ago, the bets started winning one by one and the account balance became $18,000 (if you count the account balance, it turns out that my balance is in positive territory by $1,500 for 3 weeks of my account life).

On the third withdrawal of $10,500, vave was asked for verification. I am a resident of Russia, so I have a Russian Federation passport. But who would have thought that vave are so arrogant and can impose sanctions on sports betting for only one country. And it naturally turned out to be Russia. I registered on August 1st and there was no clause in their terms-and-conditions that players from Russia cannot bet on sports, I am more than sure of this.

And the funny thing is that the site supports 19 different languages, respectively, the section "Terms and Conditions" is translated into all available 19 languages. And Clause 2.1. in "Terms and Conditions", where it says about the ban on players from Russia is only on the English version of the site. No other language has this item.

I sent photos within 40 minutes of the verification request and received a response after 80 minutes. That is, verification was fast. As a result, the balance was $18,000, of which $15,000 was confiscated by vave, and $3,000 was given to me (apparently as a gesture of goodwill). This is nothing short of racist and making up rules on the fly. Because banning players from a single country from betting on sports is blatant discrimination.

Hello,

First and foremost, we would like to point out to everyone that in NO way we are being racist or discriminating anyone based on their ethnicity/race/religion/sex/geolocation. However, we do follow regulations, license terms and obligations which may seem unfair to some users, yet we are unable to affect those things at all.

Regarding your case, as we can see there were no deductions in your account from our side at all. No one from our team nor affiliated with VAVE management has deducted/confiscated your balance. Additionally, we can see that NO verification request(s) was sent to you at all. That means no verification from our side was requested.

About lack of that information in Russian version of the T&C, we kindly ask you to refer to this page - https://vave.com/ru/help/sportsbook-rules 2.18: “B cлyчae pacxoждeния мeждy вepcиeй нacтoящиx пpaвил нa aнглийcкoм языкe и любoй дpyгoй языкoвoй вepcиeй, пpeимyщecтвeннyю cилy бyдeт имeть вepcия нa aнглийcкoм языкe.”
English: “In the event of there being a discrepancy between the English language version of these rules and any other language version, the English language version will prevail.”

Thereby we highly advise to check all the rules in English version instead, as it always gets to be updated first.

check your information again. There was $18,000 on my balance, you updated the rule about the impossibility of placing sports bets on Russian players after my registration (what is this if not racism and discrimination?). I submitted the documents and after that you took my $15,000 winnings. Although the difference between deposits and winnings was only $1000. That is, my deposits for $ 17,000 remained on my balance, which you confiscated.

In order to facilitate the verification of your account information, kindly provide us with your em-ail add-ress and the username associated with your Vave account via my Telegram @HANZSA