This policy is in place to discourage players from being inactive or ignoring important messages from our platform.
But, as long you give the information/make updates to the public.
IMO, If they do not make the update by themself you are not wrong at all. As always they should be aware of what platform they're using, I read the fees are deducted from the account customer.
That's mean, If the account already inactive but doesn't have any balance left on the account you cannot deduct the fee right? due there is no balance to be deducted from the account. Maybe make another note, only for accounts that still have a balance left in the platform.