Quote from: decodx on Today at 07:07:38 PM

Quote from: h4nnmann11 on Today at 06:40:32 PM

vave still added item 2.1. in the rules in Russian. Looks like they did it today or yesterday. Because 2 days ago I went there and there was no this item. https://vave.com/en/information/terms-and-conditions

they also answered that they introduced this rule about Russian players less than a month ago. So they had to notify me about this, since I was already an active player and at least give back my deposits.

proof - https://drive.google.com/drive/folders/11_5q2BfKJnV7jA4fx4cbVjHR_kJHuAHX?usp=drive_link

https://talkimg.com/images/2023/08/26/M4H68.png
https://talkimg.com/images/2023/08/26/M4wxZ.png

I also noticed that they inserted rule 2.1 into their Terms of Service (Russian translation) today. This particular item wasn't there yesterday.

Have you considered bringing your case to their licensor and filing a formal complaint? Also, since it seems like you're in the right here, why not explore third-party mediation? In my experience, the following are reputable mediators:

https://thepogg.com/
https://www.casinomeister.com/
https://casino.guru/
https://www.askgamblers.com/
Even if they choose not to respond to any of the mediators listed above, it could still negatively impact their reputation on those platforms.

ps. I edited your quote to show the screenshots.

thanks for the help. I appreciate it.