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So what does that mean, do your friend have the same opinion about this site? I think you're too hasty to jump to conclusions. Let's just say they're not really a scam, just have a lousy team to sort things out.
Hmm... I'm afraid this is true. Their live support is very... useless. It was quite unfortunate that I did not make a screenshot of the time when I initiate the contact, but this chat has been left like this since my last post, so roughly 12.00 P.M. and seven hours later, there still no response

Normally if a site is tagged and I agree to remove the tag once they resolve it, the site will message and ask me to remove the tag. I have received no such message from Yas.Bet so shishir99 is probably correct, they do not care about their reputation.
I'll remove my tag if the past situation was solved, but let's hope they pop in here and fix this situation.
With the current situation, where their support is very poor, I think it will be a good idea to leave the tag as it is for now. After all, the message on the feedback is correct, only the reference link isn't, so it still serve something... I guess.