Quote from: nukerboy on September 03, 2023, 01:53:28 PM

Quote from: AHOYBRAUSE on September 03, 2023, 07:21:08 AM

Quote from: Rollbit Razer on September 02, 2023, 10:42:05 AM

Quote from: nukerboy on August 31, 2023, 07:50:18 PM

So let me explain what happened last night.
I was playing blackjack at Pragmatic Play tables and twice the dealer did not give me cards but my money for the bet was taken. Luckily this happened to me before on another site and I decided to record the games. I proceeded than to contact support but I received no support, so I went to live support on Rollbit and told them about the situation.

Here are pictures of the games where I was taken money but haven't dealt cards.
https://i.imgur.com/FaycfEm.jpg
https://i.imgur.com/UmxGV6j.jpg

And here is their response: They said I lost the rounds as I busted, but how could that happen when I was not dealt cards ?
Also the hands they are showing are completely different.

https://i.imgur.com/U8SwId8.png

I was patient with them but seems like they are not trying to help me get my money back so I'm opening this thread to let you know about my experience in their site.
I will update here if they decide to give me back my money or keep scamming me.

Hey nukerboy,

Thanks for posting your issue here.

I checked internally and I can see that your ticket was recently closed. This was minutes before my follow up here, so please be sure to check that out.

We first checked with the provider on the 31st of August, to which they replied there was nothing wrong with the reported bets.

In the days that followed the ticket remained active, so we double checked with the provider and they confirmed once again that nothing unexpected happened.

Further, during this time we performed internal checks on our own records and can confirm that no Blackjack rounds finished unattributed. If a game finishes without us receiving an outcome, the round would be unattributed.

Thanks,
Razer

Classic Razer reply, writing a lot without saying anything. That's why rollbit is so ridiculous, just like in any other scam accusation thread.

So the chat support says hand 1 was lost because the played busted (without cards) and shows the hand history clearly showing 2 cards with 10 value combining for 20 points for the dealer.
Problem is, none of the 2 screenshots provided by the OP had the dealer having 20 points with 2 cards.
So there is the first error already.
Why are they even talking about wrong hands?

Razor, any explanation for that?

Honestly this is hilarious. I am lucky the bet amounts were not that high (only $160 total) but imagine doing few k bets and this happening to you, your money will just be gone without any proper support.
As much as I hate saying, if you want to gamble safely, go use Stake.

^ If you feel an unprofessional way because of improper support, just leave them and never come back.
They have bunch of complaint recently.