We have reached out to you, even after the rules violation, and returned the amount of your last deposit. Any funds exceeding that sum were voided. Also, we strongly recommend familiarizing yourself with the rules regularly to avoid any misunderstandings or situations like this.
In the spirit of transparency that you claim to uphold within the community, I suggest you shed some more light on this case. Changing your terms of use after a player has deposited funds and gambled is a concerning practice and the circumstances surrounding this case demand a clear and thorough response. Please provide clarification on this matter.
To start, could you please provide a detailed timeline of events related to this particular case? This would help us better understand the sequence of actions and decisions made.
Furthermore, when exactly did you include the provision restricting Russian residents in your Terms of Service? And why does this provision appear only in the English version of the Terms of Use, rather than being consistent across all languages? Could you clarify this discrepancy?
Moreover, did you make an effort to inform all your players about these revised conditions when they were implemented? If so, how did you communicate these alterations to your user base?
One particularly concerning aspect is whether you continued to accept bets from players, including Russian residents, after introducing the new terms. If so, why did you not enforce the updated conditions consistently for all players?
Lastly, why was the decision made to cancel only the winning bets for the player, rather than all of them, and return their entire deposit? This raises questions about the fairness and consistency of your actions. Could you explain the reasoning behind this selective action?