Quote from: FatFork on September 05, 2023, 12:14:01 PM

In the spirit of transparency that you claim to uphold within the community, I suggest you shed some more light on this case. Changing your terms of use after a player has deposited funds and gambled is a concerning practice and the circumstances surrounding this case demand a clear and thorough response. Please provide clarification on this matter.

To start, could you please provide a detailed timeline of events related to this particular case? This would help us better understand the sequence of actions and decisions made.

Furthermore, when exactly did you include the provision restricting Russian residents in your Terms of Service? And why does this provision appear only in the English version of the Terms of Use, rather than being consistent across all languages? Could you clarify this discrepancy?

Moreover, did you make an effort to inform all your players about these revised conditions when they were implemented? If so, how did you communicate these alterations to your user base?

One particularly concerning aspect is whether you continued to accept bets from players, including Russian residents, after introducing the new terms. If so, why did you not enforce the updated conditions consistently for all players?

Lastly, why was the decision made to cancel only the winning bets for the player, rather than all of them, and return their entire deposit? This raises questions about the fairness and consistency of your actions. Could you explain the reasoning behind this selective action?

Hello @FatFork! We'd like to clarify the situation.

Of course, those rules are not anyhow related to this particular player at all, unfortunately, that is just a matter of events that happened.

The timeline would be something like that: The player registered, deposited, and played when it was not forbidden and everything was in accordance with the rules of our site. Later, those rules were implemented and led to the current situation.

It was introduced on 21.08. Updates and new rules are appearing not only in the English version but instead being introduced firstly into the English version of the rules, as that is our main language. Later, the rules are being translated and added to the other language versions. That is one of the reasons that we explicitly state that the English version of the rules is the most authoritative one.

We are believing that users should be aware of the rules by their own means, however, we have taken that into account and such practice will be reviewed.

Due to the nature of our site, we can not tell that someone is 100% from restricted geo, as players may use VPN, Proxies, or things like that. Yet, once we are aware that the player is from the restricted geo, necessary means are being taken.

The issue is not within that those bets were winning ones or not, but when the rule was added to our site. As in this case, the last deposit was returned to the player.