Quote from: decodx on September 05, 2023, 10:19:34 PM

Quote from: shanz on September 05, 2023, 09:34:22 AM

Quote from: BenCodie on September 04, 2023, 09:46:46 PM

Your TOS does not excuse you and your platform from misconduct Shanz. No, I do not want to learn more about your casino. That valid case is not the only one against Vave.

We don't have any unresolved cases. All issues are handled by our customer support.

Seriously, how can you say that when we have an unsolved case right here in front of our eyes? You changed the rules after the player had deposited the funds and gambled and you only confiscated his funds after he won the bet. This is clearly abuse on your part.

Quote from: shanz on September 05, 2023, 09:34:22 AM

We can see that the player might be upset. However, we can't treat this case differently since we treat all players' cases equally.

So you've already had similar cases like this? That should tell you that you are doing something fundamentally wrong. No wonder you have 86% bad reviews on trustpilot.
https://www.trustpilot.com/review/vave.com?languages=all&sort=recency

https://talkimg.com/images/2023/09/05/m6bJb.jpeg

Man, come on, do you seriously think Trustpilot is such a respected site?
there is a whole bunch of negative reviews here https://www.trustpilot.com/review/www.rollbit.com?stars=1.