Quote from: lionheart78 on September 06, 2023, 11:03:52 PM

Quote from: DoublerHunter on September 06, 2023, 10:40:51 AM

Quote from: chouleonguyen6 on September 06, 2023, 07:39:08 AM

~snip~
Is it possible for duelbit.com to retrieve my wrong deposit ?

How hard for them to recover the fund? they did not promise a time frame for recovery? It is a shame to them that it took a month but the fund was not recovered, so where is their good reputation right now?

So I think it is not right to attach credibility and reputation here, since it is the user's fault that he sent the fund to the wrong address. The most the Duelbits can do here is to consider the request but they are not obliged to do so.

I still hope that Duelbits gives consideration since the amount lost is not small.

^ So what will happen to the fund that was accidentally sent to their address which we know they have control of? Confiscate without returning to the right owner? So where are their customer-friendly policies?
Yeah, I know they are not obliged but I think to show being customer friendly they should help the OP since it was accidentally sent. At least giving him a time frame for recovering the fund would give hope that it will recover sooner or later.
I don't think a casino always finds a loophole in a scam when there are cases like this.