The issues posted by some legit players are been solve so there's no question for other why theirs cannot, since if they just go directly to the support then show a proof or anything to validate their case then provably their issue will get fix. But we can't expect to have immediate response since they also need to verify and we should exercise to extend some patience since for sure the issue will get solve since they have reputation to protect.
The team don't respond too much in fake cases also because they deal with lot of them that are baseless without any proof or if they have cleared the matter and still accusations stand against them but in real cases immediate actions are also there and solved by the team.
The amount of time they would have to spend anytime someone would make a fake case and they would have to respond would have been insane. I think it is smarter to ignore most of them so that you would continue to do a better job in the end.
I get that there are situations where you would be able to make some situations change one way or another, but I think it should be important to make it work in a way that it could bring in some profit for them if they are going to spend some time on it. In this case, if there is a real one then they would respond because it is required and helps their brand, but if there is a fake one they could ignore and we would see the fake ourselves anyway, so they would not get hurt in reputation.