Quote from: Wapfika on September 07, 2023, 11:03:57 AM

You thread has a lot of unnecessary that makes your main goal not clear here. What exactly do you want to achieve on this thread because you clearly admit that you give a negative review against Duelbits which is why the support contact you. I don’t see on the proof about the promised reward but rather just a regular statement of offering you bonus once there is available and not a specific bonus tailored for you.

How come this is an evidence to backup your claim. You play different games which means you have different rakeback to get due to house edge discrepancy. Also Duelbits bonus consist of "others" category that means of different bonus that you join. The bonus amount of other user even though he has lesser wager volume than you means you should get higher rewards. It still depends on the game you are playing and the bonus both of you avail.

I appreciate your feedback and the opportunity to clarify my objectives with this thread. The primary goal here is to highlight the discrepancies I've encountered with Duelbits, particularly regarding unfulfilled bonus promises and a lack of transparency. I did indeed post a negative review on Duelbits' Trustpilot page to bring attention to these issues, which led to the support team contacting me. My aim is to seek a resolution and ensure that my concerns are addressed appropriately.

I understand your point about the different games and their respective house edge and rakeback percentages. However, the crux of the matter is the significant disparity between the rewards promised based on my substantial deposits and wagers and the actual rewards I received. The comparison with another user who engaged in live games but received higher rewards despite lower wager volumes highlights the need for a fair and transparent bonus system. While Duelbits' bonus structure includes various categories, the core issue remains the unmet bonus commitments based on my activity on the platform.

Here is my post from April raising concerns about duelbits again.

Quote from: kingbj21 on April 22, 2023, 11:15:42 PM

Here is my rant on duelbits, back in Jan I had an issue with my live game for $100.

I made a review on trust pilot, they said I was not their customer and flagged the review, however after sending the necessary documents, my review as made live.

Later, they reached out to me offering the $100 refund and explained the situation was handled poorly and I changed my review on trust pilot.

It was a trap, I am sure they had read my posts here. After that, I deposited close to $6k, with no bonuses.

I changed my trust pilot review as well since they don't offer me any bonuses no matter how much I deposit/wager, I have lost crediblity with them.

Just lettting people know that when you are about to reach your VIP level, till you reach there will be no bonuses, no matter how much you deposit.