The amount of time they would have to spend anytime someone would make a fake case and they would have to respond would have been insane. I think it is smarter to ignore most of them so that you would continue to do a better job in the end.
The team can easily identify which is genuine case and who is trying to put fake allegations against them without any proof and they are legit in the business so won't cheat you for hundred dollars as they are running successfully with millions of bets so they ignore such fake cases to avoid wasting time as well.
I think the community also knows which are fake and genuine accusations, usually fake accusations they just write the storyline in the thread later without providing screenshots even the account after making the thread is no longer active, usually newbie accounts are like that to discredit a certain casino because there must be business competition dirty ways that other casinos take to bring down big casinos in such hilarious ways.
It's better to ignore them instead of wasting time responding to people who make false accusations, therefore I'm not too interested in discussing the threads of accusations because most of them also have indeed violated casino rules and the casino has frozen their money because of their mistake, lots of cases like that, but if the casino knows it's a problem and the allegations are genuine they will definitely explain in detail to rectify and maintain reputation.