Quote from: BenCodie on September 07, 2023, 10:09:17 PM

Quote from: DogecoinMachine on September 06, 2023, 02:51:09 PM

Quote from: codepoet on September 05, 2023, 05:56:39 PM

I'm "Jinx" from CG.

Your account will be unblocked and fully functional when you'll provide requested documents. This was perfectly clear to you since you received an email about Privacy Policy and Terms of Service Update on April 4th 2020 (3 and a half years ago!) when we implemented KYC.

Quote from: codepoet on September 05, 2023, 05:41:05 PM

2. When KYC was implemented and since, I have not made any deposits or withdrawals to specifically avoid any regulatory restrictions due to either of these actions.

NOT true. KYC was implemented on April 2020, your last deposits (at least 30 of them) were later in 2021, even more than a year after the announcement. I can share transactions if in doubt. Also you successfully made a withdrawal in 2021, when we already had KYC.

Quote from: codepoet on September 05, 2023, 05:17:46 PM

I have not had anyone contact me from CG since Aug 5, 2023.
[codepoet / jinx]

Also not true, we've asked you what packages are you even talking about.
Proof: https://i.imgur.com/Qek2kXD.jpg

When you'll be ready send us documents and your account will be unblocked.

Quote from: codepoet on September 05, 2023, 05:56:39 PM

I recommend you withdraw your coins before it's gone.

Agree, we always encourage users to withdraw coins to their personal wallets.

Quote from: BenCodie on September 05, 2023, 10:13:16 PM

Confirmed. I have read this case and there is strong reason to believe that crypto.games are either choosing to unethically treat players and affiliates for profit and personally identifying information, or, are taking extreme measures to save their business through these means.

Sorry, but requesting KYC info is nothing unethical, it's the most common thing in the crypto world for the past few years. If company wants to fulfil regulations, we must collect informations from our players. We don't want to, believe me, but we have to.

AFAIK a member who has not yet accepted your new TOS and who has been using your platform since before KYC was a requirement, should be given the option to withdraw without KYC OR do KYC to be able to continue using the service.

However, this applies to a player who is depositing and actively gambling. Aa you must "add collateral" to the source of funds with the ID (that's the whole idea about KYC).

IF codepoet is only an affiliate and is not a player who deposits, simply an affiliate who takes his rewards, he should not have any need for KYC.

I believe strongly that locking his account is purely a move to stop the consistent outflow of your business to codepoet, while pocketing the balance.

The option for him withdraw and leave at a minimum is required. You can't violate someone's privacy and steal their money just because your casino now all of a sudden cares about the rules when you didn't for the vast majority of time that codepoet was a member with you.

User was informed about TOS change, he continued to use the website which means he accepted the terms.
He is/was actively gambling till august 5th 2023. He placed 235 million bets, he make deposits one year after updates TOS, he withdraw after updated TOS, he logged in every week, meaning he is an active player.
This has nothing to do with pocketing his balance, It's about following regulations. I belive you should talk with him to get a clear picture what's all about, since he posted only what benefits him and not the other part of the story.