so did op got his money back or what?
Judging from Razer's proposed solution to return the remaining funds and that OP's last activity was two months ago, not far from when Razer probably started to work internally to get the solution done, I think it's very safe to assume OP did.
[...]
I have instructed one of our support team members to follow up to your ticket to discuss the return of the remaining funds. Part of this process will involve validating the submitted KYC information.
We look forward to your cooperation!
Thanks,
Razer