Quote from: chouleonguyen6 on Today at 05:22:29 AM

Quote from: SamReomo on September 07, 2023, 11:56:45 AM

I have gone through most of the posts of this thread and also read most of your replies and I must say that the amount is really of good value to many people. I don't know that $2418 means a lot for you but for someone like me that value is really a lot. I have had done a similar mistake when I transferred my funds to Roobet a few months ago and I selected the wrong network during transaction. I thought that my funds are gone because it was my own mistake that I selected the network which had lower fees as compared to the one that Roobet accepts.

I contacted their customer support team and told them about the issue. After a conversation of 10-30 minutes they just added the balance to my account and warned me that if in future anything like that happens then why won't be responsible for the losses. The amount that I deposited was very low in value as compared to yours and that's why I recommend you to continue your conversation with their customer support team and I'm quite sure that they may find a solution for you. Otherwise, it will be a lesson for you and all of us that during depositing selecting of wrong network can cause huge issues.

Thank you so much for sharing about your case. From your screenshot, I see that you just got this problem recently and it is completely similar to my case. It's really helpful for me, it gives me a hope and a reason to continue with my case.

^ See?
Look at Roobet, this is how casinos treat their customer when it comes to trouble, we know it is your mistake but a casino should help you when it comes to this trouble if they value their customers. I appreciate the kind of attitude of the casino that showed above about roobet and which is how we test duelbits team resolving their customer problem. Let us see how they will handle this matter and if they will help OP.