Oh! My apology, I drafted a reply to you to update you with this issue but waited for a reply from Razer as I tried to talk him into considering other means of resolution. I must have forgetfully closed the tab for that draft when cleaning my opened tabs, fully oblivious that I haven't posted the update when Razer did not replied me further regarding this topic.

As with other two cases, Razer [and through him, Rollbit] would welcome you to take this issue to their licensor. I think the procedure to raise a dispute to their licensor is by writing and give the details of your situation to complaints@gaming-curacao.com.

I know this is not ideal as it is time consuming, and most likely frustrates you quite a lot, but it's currently the only method to close this case as Rollbit has given their agreement to fully cooperate on resolution through GC and both parties can provide evidences in confidence.