Quote from: holydarkness on Today at 10:01:52 AM

Quote from: cryptoshisha on Today at 06:04:13 AM

it does not make sense how rollbit can steal money from users and continue to operate. do they still have a license? i read somewhere they do not even have a license. i wish i checked before depositing so much $ on here

Oh! My apology, I drafted a reply to you to update you with this issue but waited for a reply from Razer as I tried to talk him into considering other means of resolution. I must have forgetfully closed the tab for that draft when cleaning my opened tabs, fully oblivious that I haven't posted the update when Razer did not replied me further regarding this topic.

As with other two cases, Razer [and through him, Rollbit] would welcome you to take this issue to their licensor. I think the procedure to raise a dispute to their licensor is by writing and give the details of your situation to complaints@gaming-curacao.com.

I know this is not ideal as it is time consuming, and most likely frustrates you quite a lot, but it's currently the only method to close this case as Rollbit has given their agreement to fully cooperate on resolution through GC and both parties can provide evidences in confidence.

In other words, bullshit.
Everybody knows that complaints at licensors bring as good as nothing. They always side with the casino because they basically get paid from them for the license.
The only fair way to solve this dispute is via an unbiased 3rd party mediator, not more and not less. And of course, they won't do this, because it would come out that OP is right and they have no proof.

Razor not replying and only answering to a person that has nothing to do with the case is already bad enough. But sending this message is just another insult in this matter. Shameless.
And this is nothing against you holydarkness, You are doing your best and and great job, I know OP will appreciate that a lot. But I think it's fair to say the way they treat their customers is not how it's supposed to be.