Kirito89
Like you know this is not a normal situation. The bets were live and the game ended regularly. I can't see why the bets are not released when even the provider has called them "won". In any case I have nothing to do with the provider, I have deposited at your site. You can press them on the situation and honor your duties with your customer.
regards,
I believe if your bet is recognized as won, then give them some time. I know it sucks having to wait for that long for them to credit your account with the winnings, and you should note this so that next time, you try out some other service that does not use the same provider to avoid such inconveniences.
How long do you wait after the game was finished?
Must be over 12 hours now, given the time the complaint was lodged in.