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I do not know if you are aware (I think you should know).
There have been unsolved problems with gamblers on your casino which you should address as soon as possible, if you want to continue to have a healthy relationship with this community.

This official account already got two negative feedback points, which would likely deter new people from joining. Also, many around here did expect more activity from this account in both advertisement and costumer support.
we solved the problem of course and for the player who trying for arbitrage or some activitis which is not allowed we stop them . we research about this player also and find the problem about his payment and activists on site .