Can you discuss how this ended up getting resolved? Having similar issues
For starters, create a fresh scam accusation like OP did. Follow this scam reporting format. make sure you include all the necessary evidence to make your scam accusation legitmate.
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You are also going to keep pestering them until they work on your issue in case of any delay. History has it that they have a habit of taking months to resolves issues, that is if they are to resolve it.
, together with some proof, though without the proper suggested format.