Quote from: Jorjorjo1234 on September 13, 2023, 09:52:21 PM

I bet on a club friendly basketball game (Shimane Susanoo Magic - Shiga Lakestars) and this match ended with a tie without overtime.

So my bet was settled as lost for Shiga Lakestars (-2.5)

https://i.postimg.cc/W3Q2W57D/x1.jpg

I started to panic because I had never seen basketball without overtime. I used to bet a lot on basketball and this bet looks just like the same. (Theres a incl overtime so I thought there must be an overtime in basketball match)

Then I start to asking the support in this case and I got only as response that the score is official and they will not void my bet.

After that I checked the another club friendly basketball matches and theres always an overtime.

Matches:
https://i.postimg.cc/761Bd63g/match1.jpg
https://i.postimg.cc/qqMGFGMT/match2.jpg
https://i.postimg.cc/66YcvFY5/match3.jpg
https://i.postimg.cc/P58Q0JhP/match4.jpg

and my match looks like:
https://i.postimg.cc/8CQmGGPw/match.jpg

Chat conversation with support:
https://i.postimg.cc/FsYyJzYD/support1.jpg
https://i.postimg.cc/QMJ1rWzx/support2.jpg

Sportsbet.io support keeps saying that the score is official and final. But everyone knows that the game was unusual because every basketball match has overtime. Support also said that the nba summer league ended without overtime, but doesnt give me any answer to explain this.

If there is a match without overtime, you should not write it next to the bet-market that it is incl overtime to confusion the players. If you say for a club friendly match it is normal without overtime, why does another club friend game has overtime? Should we as player guess if there is a overtime or not??

Even the score is official, but it is not the basketball match we know anymore. So image a football-game that only has 70 minutes... the score is official but the playtime is not meet the conditions.

So as a player who has been playing on sportsbet.io for a long time, I do not recommend that you play on sportsbet.io anymore because there is lots of suspicious things.

I see no problems to settle this bet as loss. Why whine at trustpilot? Do you think you will get money back?
Get a life ffs.