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Perhaps a video tutorial that can be easily viewed on their website would be a good idea to better guide newbies into using and navigating through the app/service. also, I just want to add that on their website they have something called "schedule a demo" From what I understand if you schedule a demo, one of their "professional Bitcoin wealth managers" will show you how to use "a completely decentralized custody suite to manage your Bitcoin.".
I totally agree with the idea of dropping some info hints or a video tutorial on their website – that could really help out the newcomers. Plus, considering this service is still in beta, they will probably make some UI improvements to make it smoother and more user-friendly. Betas tend to start a bit rough around the edges, but with user feedback, they usually get polished over time. So, chances are this platform will get even more user-friendly and attractive to a wider crowd as it evolves.
Well, apart from any video tutorial, they can also link this thread
Mixin Safe - Decentralized Bitcoin Custody Solutions | Review Campaign on their official site. There are almost 100 reviews on that thread and each one explains in detail how this Mixin Safe works and feedback from all those users.
For anyone who is new to Mixin safe, that is a very informative thread to read before actually using the Mixin safe.