Quote from: CarnagexD on September 21, 2023, 08:33:36 PM

Quote from: jordanw21 on September 19, 2023, 08:33:21 AM

1. Useless support. When they provide inaccurate information or can't assist you with anything.
4. Bonuses that I never asked. When I deposit and see a bonus active I need to contact support to cancel it.
5. Technical issues.

These three trigger me the most and I think the majority would agree. Playing on a newly established online gambling casino one of the most essential parts of their business is their gambling platform. Back then there was a site where it has a good interface but very poor execution. There is a button for technical support but always offline or redirecting to another page full of advertisements smh. That's my first one, second is when you are stacking bonuses, not always ut there are times that it is automatically being used, however again you cannot contact technical issues. Whenever there is a problem for your information or updates o the website, it is very difficult to reach them. It's the entertainment that I am for when I do gambling that is why when I bet, I expect the best possible experience.

A good customer support team is an essential part of a gambling platform to gain success in the industry because they can only retain their customers if the customers are satisfied with their services, otherwise, they will simply stop using their platform and go for another one and that is a big loss for the platform. If I'm gambling on a platform and I face a technical issue and when I contact the support, they don't respond or get it solved quickly, I will probably not prefer that platform for gambling next time.

That's why, casinos need to make sure that their customer support is top-notch if they want to stay within the race in this competitive market, because every single gambler likes a platform that has the best customer support and they don't need to way for days or weeks for a simple issue to get resolved.