Quote from: Poker Player on Today at 07:44:36 AM

But in that case, shouldn't casino support have contacted the OP to tell him that they are conducting an investigation into the matter?

OP has said in his other post that the support has told him to wait, which means he is aware of the ongoing investigation on his account. We don't know what is the actual issue here as OP hasn't clarified everything. As acroman08 has said above, the casino team (or the games provider) is investigating on his bets if the delay isn't related to KYC verification.

Quote from: https://500play.com/terms-of-service

In case of a large or abnormal win, players sometimes can be subjected to a thorough investigation by the games provider in order to confirm the validity of the win and compliance with the Terms of Service. This is handled on a case by case basis and can take from a few hours to a few days. During this time, the player is not able to initiate any withdrawals and is fully responsible for self excluding/refraining from playing in order to keep the balance untouched.

In the above case, OP should control his gambling habits to not loss his account balance now. His complaint is already live on Casino Guru: 500 Casino - Player’s winnings are confiscated. UserU has also replied above. So, there could be a solution of the issue if the OP cooperates by providing the evidences.

Quote from: hugeblack on Today at 10:05:58 AM

~ so if there is another account they have here, please add it.

The owner of 500 casino has an account in Bitcointalk, but he isn't active in the forum. Perhaps, we don't need him in this case as UserU has already stepped in here.