I just want to comment that the site itself is good, but the support itself is absolutely terrible. I deposited X amount and was told I would receive a deposit bonus, but never arrived.
First time contacting support, received a response 20 minutes later telling me it would be credited soon then my chat was closed.
Second time contacting support, received a response an hour later, provided a response within 12 minutes with screenshot requested, got another response an hour and a half later asking for more screenshots and then chat closed before I could respond.
Third time contacting support, I explicitly said I had raised 2 tickets and had been closed without giving me a chance to respond and to please leave it open, I receive a response 3 hours later with a useless link to a help article which had clearly not applied and then ticket closed before I could respond.
Sorry to hear about that, aside from reaching the live chat support. Did you tried messaging them through their discord and other platforms? But since you've reached out to this thread, once the forum representative sees that, I am sure that he'll get back to you just like how they've responded with a thread that have taken their action. But it looks like 10 days has passed since the rep has logged in to the forum. While I do understand your frustration, try to follow it up on their other channel. And if they've said that it will be credited soon, maybe more patience is needed even if you've already applied it.