Quote from: Haunebu on Today at 12:05:48 PM

Quote from: CAlcaraz on Today at 11:09:14 AM

hi everyone, I still haven't received my funds

That's odd. Several days have already passed which is unusual if they haven't given you a proper update yet considering the fact that the amount involved in this case is pretty small.

It would be better if someone from their team could clarify their side in this thread to provide better insight into this case.

My KYC verification the first time I verify my Duelbits account took more than 7 days to be verified. Ofc it varies case to case basis but I experience worst waiting time like this on different casino.

The waiting for approval while you needed the balance already is surely killing him now that crypto market is starting to show some action especially if he is trading too. Nevertheless there’s no define time on the approval of KYC duration, It’s very hard to to establish a complain since we don’t know what’s really the standard approval time since it’s varies.

@CALcaraz, I highly suggest to use the live chat support to continuously ask for an update so that you can assure that your approval will be escalated to the right department.