Quote from: khiholangkang on September 27, 2023, 07:46:15 PM

Quote from: CAlcaraz on September 27, 2023, 06:40:51 PM

These are the last three calls to them in chat

It's natural that these CS people don't promise the time they need to work on your case because the team handling it hasn't given an ETA for this. This is a bit confusing actually, but it seems they haven't found anything definite about your gambling violation activities, or maybe your case is in the queue, we don't know about that.
Hopefully your case will be resolved quickly and there will be no prolonged problems and you can get your rights. However, on average, work like this sometimes takes a long time, please have a lot of patience.

I have read couple of people advised Him to take a seat and wait for a while ,
as the team is still responding (though you are correct it is confusing) but as long as there are responding from CS
I believe that they are handling his case and there are soon update from what he is asking.
it is sad that sometimes it took month before finalization of the result about KYC verification and account checking ,
but at least there are assurance from legit team like this one Duelbits.com.

Quote from: CAlcaraz on September 27, 2023, 04:46:06 PM

"Unfortunately, there is no ETA on this, we will be in touch with you once there is an update. I have also contacted them to expedite the process.
Hence all we need from you now is your patience and rest assured we will get back to you soon once the Compliance team provides updates.
Thanks for your cooperation."

This is their response to my last three chat calls.
How can you see any information

give them another time mate , I think there will be concrete answer in the coming days but of course ETA is far from having
as this was what happened in many same cases in all casino there.