and that is the most reason , I remember that I also faced the same issue in other site before because of my questionable activity , but after proving them wrong ? then my funds was released and with Bonus , though I keep my waiting and not act as like Him who are aggressively demanding action when the team is still on process of account checking .
This is right, potential violation on ToS is the common reason why someone account undergo KYC for investigation. There’s various reason that team being considered such as money laundering, bonus abused, arbitrage bet and different form of abuse that’s why investigation sometimes took so long since they check different aspect of the account when someone display even the slightest hint of violating the ToS.
You are lucky that you can justify your activity because some mediocre casino is very unfair on handling case like this especially if you have huge profit waiting to withdraw. But here in Duelbits, Rest assured that everything is fair.