Quote from: barrysty1e on Today at 03:04:44 PM

Quote from: Wapfika on Today at 02:57:23 PM

Quote from: barrysty1e on Today at 02:12:43 PM

Hi all,

Not quite sure if this is common knowledge yet, but bc.game is doing everything possible to avoid paying the deposit bonus that shows on the deposit page.
I've raised the issue several times with support, with responses ranging from 'its only the first deposit bonus' (why is it listed on each deposit page?), to 'issue has been reported' and finally 'you must deposit on tuesday and thursday'.

Seems fairly simple to me, can someone from bc.game reach out to resolve this?

james

But do you claim already their first 100% bonus on different currencies? Maybe you manage to claim and successfully clear the wagering requirements that’s why they are trying to restrict you on their bonus promotion.

The latest screenshot you provided is incomplete. Please upload complete conversation because the support might answering a previous message of yours containing information related to his answer. You just trim the conversation on the answer of the support then your last post meaning support post is not a response to your last message. But bc really received a lot of complaints about bonuses and withdrawals lately.

I understand what you're saying, but to be blunt it is spelled out on the deposit window (above): 'Get extra 100% bonus on minimum of 0.459 LTC deposit'.

I didn't receive the bonus, there is literally no way around it.
If they want to bury some fineprint off in another page sure, however theres nothing indicating that (asterisk etc).
Not to mention, if thats how they are going to do things - I'd rather not know about their dishonest tactics and not play there whatsoever.

I will upload the conversation in its entirety.

(edit for clarity: I did receive the first deposit bonus, no issues there. However, there is no indication that this stops. The bonus message ('Get extra 100% bonus on minimum of 0.459 LTC deposit') is present to this second. This is a lock, no wiggle room).

Are you making an argument that there's a mere "technicality" that the casino didn't see? That you could make your deposit, and therefore have the right to get the entire bonus right away plus availability to withdraw? Because if it's the casino's mistake, I believe you should be entitled to your bonus. BUT for such a small deposit, I would just probably warn the casino that some people might take advantage of the technicality.

Consider that a public service. ¯\_(ツ)_/¯