Quote from: jordanw21 on Today at 01:24:26 PM

My issue was that their system glitched. I coudn't self exclude myself. I don't know what happened, but I recieved broken link each time.

Not my fault, as I told to CG representative - if smth can go wrong, it'll go wrong. That's why some casinos don't add Bitcoin Cash as payment method, because they aware of people who could think that this is the same that Bitcoin.

My complaint was about that they didn't try to close my account. Unless, casinoguru helped me with that. And their email support@coins.game - it's live-chat support, not the technical one. Technical support connects only when live support agent will ask them.

I wrote negative reviews on them only after representative told me that this is only my fault. They really need to learn business. You can't tell that your customer is stupid even he is stupid and deposited money to the wrong adress.

Help us here by telling us again how many times do you exactly ask for self-exclusion and what did you do after it? Because from what I can get from your narrative is that you emailed self exclusion to their tech support and had a chat with their live support [evidenced by the statement that the live support see that you've submitted an email], you got a 24-h cooldown [whether this cooldown happen before, during, or after the screenshot with the live support is unknown], got another email asking if you want to extend your self exclusion, you played for a while, came back to that email only to find it invalid, and then asked live support for help and they told you to wait, and then this scam accusation arise. In other words, once. So, it'll be very helpful if you can inform us how many times exactly you asked for self-exclusion and slapped with an error page. While we're at it, if you can provide a screenshot of support telling you to wait for few days, it'll be very helpful, and will be even better if you can provide one with a timestamp so we can get a better timeline here?

I also not sure I understand this screenshot [mostly because I am not performing a self-exclusion there so I have no idea what or when will this message appear], but is this message come after your failed self exclusion or this is the message about your first failed self exclusion?