Hmmm, this is very unfortunate to say the least, you took a risk that is completely unnecessary, there are a lot of other great online casinos around offer same games as bustabit, and if you search well, you might even find one that has better experience than what you experience, that you enjoy the site should not be a reason why you should go creating another account and even depositing to the tone of 600 pounds when your previous account is already banned.
its very unfortunate that you are right now at the mercy of the owner of this casino for you did went against their terms of service, i hope they temper just with mercy and give you back your money, or even half of it, i believe this will serve as a lesson to a lot of other gamblers as well.
Well is quite unfortunate for the mate to have made such grave mistake of having multiple accounts on same casino, what most of those newbies don't understand is that it pays a whole lot to always read the terms and conditions of any casino and what action their see as red flag and in this case, multiple accounts is seen as red flag by many casinos and for the mate to have gone ahead to create a new account after his first account was ban is quite out of necessity considering he risk associated with such action just like In this present case.
There is likely hood that this gambler may never have a refund of the deposits since the casino already stated that rules prohibit multiple accounts, so he has to face it and move on.
I think all casinos forbid multiple account in their casinos. The guy was trying to play a smart game but luck gone out from him and he was caught. Really as Fivestar4everMVP has said, he would have opened another account in another casino instead using one for multiple accounts in one casino and now he has entered their net and everything is gone. This is greediness or was he drunk at the time of opening the accounts. And I don't think the casino will refund the money for the greedy income hunter. Wiwo this not a mistake and it is a deliberate act, because these are the things we see in the Scam Accusation Board every day and as a gambler he knows that that act is against the against the casino policies. Well we pray for him if the casino forgive him nd ask him to go and sin no more.