We have an update as everything is working find now
We had a lot of changes in the team and in the work processes. We have investigated the problems you mentioned before and fixed them. But not only these cases, even more.
We understand we can't win you back as our player, but we want to make it right. If you have faced any issue with withdrawal or KYC or email notifications - please provide us privately or openly on the thread with your user ID so we could proceed with your withdrawal or resolving your issue.
We'll like to work with all those affected and resolved their issue, sorry for the inconvenience. We postpone all previous promotion because of this issue and we'll like to resolve all before we start our promotion again. We're working to give you the best service, sorry again.