so the question now is whether the casino sent an email to OP or contacted OP through other means of communication and they already resolved the op's problem, or whether the casino is waiting for the op to enter the forum and send a pm, is it strange that a person who appears in this forum complaining, stay inactive for many days, how does he think his problem will be solved if he doesn't keep logging into the forum to see if the casino representative has or doesn't have an answer to his problem or if perhaps the casino representative needs help? more data and ask that the op provides such data? by that I mean that the op is making a mistake in becoming inactive.

but also if his problem has already been resolved, then it would be polite for him to say here on the forum that his problem has already been resolved. In any case, let's wait for him to enter the forum and explain what the point of the situation is.