Their representative gave their... explanation after a long wait, said it's been closed for a while, yet their live support said they're still following-up the case the day before the post was made. And upon being asked of more details, they went back to "re-check and try to fix". So yeah, very... confusing.
I became first confused when came to know they came to a solution on a case after 5 months. And no I am confused whether the case will be resolved positively or not. I do not know the reason for such happening. But I think they have
#not sufficient fund
# Trying to scam people by taking a long time
# Their system is not enough good to check whether it is perfect or not
# Their customer service does not have enough credentials to check and make a solution might have other reasons but I am not aware of that.