Would it not have been better if you continued with that old thread of yours to answer and rectify your casino lapses than to create another thread?
As much as I would like to do that, it's would seem mostly impossible. I mean, I would gladly take over one of those 2, but since we couldn't access the original accounts that posted them, we couldn't update all the info that was already given in them
Which brings us to the question about previous threads — I've contacted the moderators and asked them what would be the best course of action for us right now.
They told me that we can start a new thread, while posting a link to it in the previous ones, so people would be a bit less puzzled

And, yes...
It is unbelievable that you can not handle such situation when it is your own casino thread. Does it mean that you do not have access to the account to take over from the previous representative or that you did not properly negotiate well with them before engaging with their services. But you can do it this way tagg the post to each complaints by users mention their names answer their questions or resolve their complaints and wait for their response. I think this would be nice to start with rather than keeping them in the loop.