Dear OP,
This situation is very odd and from what I have gathered from your post here, we owe you an apology. This is not by any means a standard response our CS should give. I have to look into the matter as this is the first I am hearing about it. If everything you posted, including the screenshots are real then I assure you that we will make this right. Thank you for bringing this to our attention.
After months of trying to get my justice and despite a literal promise of their representative on here (see quote above) they just confiscate my funds.
As an experienced and long-time gambler I have never seen once-respected sportsbook/casino act in this unethical way. I advice everyone to stay away from BC.game since if they can do this to me, they can do it to everyone.
Also they have 130 complaints against them on Casino Guru, of which even 10 in this month October alone:
https://casino.guru/complaints/allA flag has been created:
https://bitcointalk.org/index.php?action=trust;u=2503677;page=iflagsFrom what I see they won't look into your case anymore, this becomes more confirmed because OP has been on the forum and hasn't responded to your complaints and from what I could read in the scam accusation thread that you created, askgamblers also sided with this casino, so the best option for you would be to forget about that casino and not use them anymore. Also from now on, be more careful with new casinos and avoid putting a lot of money in a single casino because when you put a lot of money in a single casino and the casino blocks you then you will lose everything.
I hope you forget about them, so you can at least rest, wasting your time with this casino will not solve your case, for them the case is closed and they will not go back on the decisions they make. just see that in recent days they have had many accusations of scams on trustpilot and even though their representative on trustpilot is active, the answers they have given do not seem to me to be convincing that they will resolve people's complaints on trustpilot. so forget this casino and choose other good old casinos