Quote from: philipma1957 on November 03, 2023, 08:46:50 PM

Quote from: boggym777 on November 03, 2023, 04:59:52 PM

Quote from: DaveF on November 01, 2023, 01:49:15 PM

Quote from: boggym777 on October 30, 2023, 05:43:42 PM

Quote from: DaveF on October 30, 2023, 11:50:04 AM

Could be the power bar, could be the cable.
I would wait to hear back from the seller.
Here in *theory* taking it apart and checking the cables should not invalidate the warranty since you do have to pull miners apart now and then to clean out the dust.
In reality, since you bought it from a reseller through Amazon, they can make any rules they want about what you can and cannot do. I would wait to see what they say.

If they don't respond or fix it for you get Amazon involved as early in the process as possible.

-Dave

Hi Dave,
I talked to Larry from customer service and after all the things he suggested I do (I reseated the connectors that are underneath the above lid, upgraded the firmware, and restarted the miner), there were still 2 boards. Number 1 was still not available.
So now I have to send the Antminer across the country to Richmondhill, BC for repairs.
It looks a bit wrong as I have a brand new product that will become a "repaired" product that actually does not have the same value as the brand new one. He offered 80$ for the loss I would have in mining till the miner will be back from repairs. I am not too happy about the whole outcome, however if I talk to Amazon, I guess they will stick to the seller, and I will get my money back, if I get it back, in 30 days.
So I will send the miner for repairs in the end, and see what becomes from that.
I will call Amazon just to see what they say, however I am a bit disappointed in how they solve such issue.

The miner was not new, there have not been new S19 95TH out there for a while.
Lightly used / refurbished perhaps. But, not new.
Just saying this because if the seller / Amazon decide to give you a hassle about the return (doubtful since Amazon is very good with this) you could probably use that to help with getting your money back.

-Dave

Unfortunately, Amazon dismissed my claims, probably because this seller QIO TECH is moving a lot of product through them, on very weird/obscure reasons, so I had to escalate the issue, and I hope this will be dealt with in a positive manner. I told Amazon that it seems to me that it is not customer-service, but seller-service, no?
I do not understand, all manufacturers/sellers of bitcoin mining machines are that devious/weird from the customer service point of view? I had another issue with a USB miner that I sent back, and though I just opened the package, looked at whatever was inside, put them back in as they were packed, and closed the package, they dismissed this refund for the reason that "the content was not the same as originally packed". What?!
Amazon said they will take care if this one, however the one from QIO TECH, instead of sending it to HongKong, I will send it to a Quebec address supplied by the seller, where it is much cheaper, and Amazon said they will take care of the restocking fees. We will see how it goes.
However, this type of treatment of the customers that want to mine and use their mining machines, is not too positive. I was expecting them to be in the same way as the Bitcoin crowd, to be able to make a difference. Instead of shi..ing on the little man/customer, to treat him/her with respect.
Anyways, in the end the idea of mining is still appealing to me, however I would like to do it in a more profitable way, i.e. a faster machine eating less power, if possible, and I would need eventually, if you know, some suppliers that you eventually dealt with, or know that they still have integrity when dealing with customers, it would be great.
I was looking at www.viperatech.com/ and they have a lot of mining machines, however I do not know which one to pick. I know they are close to here, however I do not know how they are in terms of customer service...
If you would know some other sellers that have more some backbone as companies that sell miners, I would highly appreciate the info.
Thank you

https://vmssecuritycloud.com/

is in Long Island New York. Greg is the owner. tell him I sent you to his website.

He handles repairs. I have physically been to his shop.

https://vmssecuritycloud.com/product/bitmain-s19-95t-antminer/

If you are on the East Coast he is good for you.

https://altairtech.io/ is in Missouri he is good. for gear parts and accessories .

not sure about repair as I use VMS

Hi philipma1957,

Thank you very much for the links, however I am in Ontario, Canada, so I would use these links if they also have a branch/associate in Canada, or, if not, as a last resort in case I do not find anything suitable in Canada. Right now I have Vipera Canada who helped me with some other noob issues that I had, before discovering your forum.

Have a great day