Quote from: ChangeNOW on Today at 03:15:08 PM

Dear Mexcycle,

We would like to inform you that we are currently in the process of investigating the details of your recent transaction. We apologize that it's taking more time than we've initially expected; however, we want to assure you that we are doing our utmost to resolve the issue as quickly as possible.

As a company, we are committed to ensuring that all transactions are conducted in a legal and compliant manner. In order to maintain our integrity and adhere to regulatory guidelines, it is necessary for us to prolong the investigation. We apologize for any inconvenience this may cause and appreciate your patience and understanding.

Rest assured, our dedicated team is diligently working to gather all the necessary information and resolve the matter in a timely manner. We value you as our customer and want to ensure that your concerns are addressed properly.

If you have any further questions or require additional information, please do not hesitate to reach out to our customer support team. We are here to assist you and provide any updates on the progress of the investigation.

Thank you for your cooperation and understanding!

You send the same generic answer everywhere and just buy time. If you can't handle this transaction, for whatever reason, why don't you just return the coins to the user and let them do it with another provider?
I wonder if you will compensate him for the loss he suffered because you are withholding his funds. You show zero responsibility towards your users.

@Mexcycle, You incorrectly posted a comment on the Bestchange platform, it should have been negative (financial complaint) and not as a comment.