Quote from: DonnaMel on November 08, 2023, 03:40:02 PM

I have been playing here now for 3 weeks and I must say, very good website. Easy to navigate, a lot of sports on offer and good odds.
Am surprised we don't hear more positive experiences about this casino/sportsbook or in fact not even any experiences at all.

Sadly, my experience has gone from good to bad now. When I requested my first withdrawal I was asked to do a full verification (selfie with a note next to my head) and pics of my ID front and back. Then, I received an email stating my account was fully verified and my withdrawal was processed.
Then, after about 2 more weeks I requested a second withdrawal and to my surprise I was asked to do the exact same verification again. I asked 2 times per email if they really needed this again or if this was perhaps an oversight, but zero response on my emails. Then I went into the livechat and asked the same, and they said it was not a mistake and they really needed it again. I was also told that this is completely normal at Jackbit and 99% of the customers will have to experience this process to do a new verification every time they request a new withdrawal.

Jackbit, may I ask why you go around sending emails that an account is fully verified, and then 2 weeks later you ask for the exact same verification?
This is incredibly annoying and if you keep doing this to your customers they will surely run away.