Of course, voluntary, only you forgot to say that if I refused to carry out your illegal actions, you would block me without a refund.
Would OP able to withdraw all of his balance if OP refuse the "voluntary" call?
We
always refund users who are unable to complete verification steps.
There does not exist a single case where this is any different.
Refund or withdraw?
1) Refund = you bet $10 you won $10 but you are only getting your original $10 back.
or
2)Withdraw = you bet $10 you won $10 here is your $20 and now you can no longer bet here.
I have no issues with #2 it's your house and your rules. But with #1 you could make the KYC so miserable on big wins that you get out of having to pay them.
I am not saying you have have done this, just that it leaves it open that you could.-Dave