Quote from: Rollbit Razer on Today at 10:34:56 AM

Quote from: holydarkness on Today at 08:57:11 AM

I would argue a little wiggle room that if their video verification includes logging out and into their platform, it can be accepted as a countermeasure of fraudulent activity by faking credentials for KYC, using someone else's ID for their KYC, but asking for a screenshare when accessing binance and google account is... I don't think they have any basis to justify this action and kinda upsetting.

I'll PM Razer and invite him to this thread, see what their defense for such invasive investigation.

Thanks for the heads up here, Holy!

OP was subject to further KYC checks due to the initial information not being enough to verify we were dealing with the true account controller.

Keep in mind this call, and any actions on the call, are completely voluntary. The sole purpose of such calls is to verify identity. These are specifically good for cases where we may expect prolific abuse (repeat abusers).

Video KYC interviews are certainly not unheard of. While it may be uncommon, it's not something exclusive to Rollbit. I'm aware of examples, including from personal experience, from much larger services than ours.

Quote from: holydarkness on Today at 08:57:11 AM

video verification includes logging out and into their platform

We do wish it was this simple, but we see levels of sophistication that would easily circumvent checks like this.

I have to agree with several members here that it's a rather poor justification. I intially thought --half hoping-- you'll come and explain that this is not something normal and acceptable by your platform, that the security staff were requesting such invasive verification was doing it by their own initiative instead of your SOP, and that you'll make sure such... probing will not happen in the future. As I previously said, I can understand that you require your user to logging in and out of their account during video verification, but to show their google and binance account? I have to say I am not comfortable with "KYC" that deep.

I hope you can explain more, and perhaps answer what DaveF asked, it'll be helpful for me to write a neutral feedback to warn other [future] users of this... depth of KYC they might have to undergo, and their option, whether they'll get refund or are allowed to withdraw if they refuses to do so.