Quote from: ChangeNOW on Today at 05:00:20 PM

We are pleased to inform you that the investigation has been successfully completed, and we appreciate the user's cooperation throughout the process. We have sent an email to the user regarding the refund process.

If this ends up being a simple process of returning funds to the OP then I am fairly sure it will be welcomed by him. If funds ever get stopped while customers are using an exchange, they would find themselves in a complication because they would not want to send KYC yet will start trying to get their funds returned.

Quote from: ChangeNOW on Today at 05:00:20 PM

As for Trustpilot, we would like to emphasize that we do not engage in the practice of buying positive reviews. We believe in the importance of genuine feedback from our users, as it helps us improve our services and better meet your needs. Your satisfaction and trust are of utmost importance to us, and we strive to earn them through the quality of our service and the positive experiences of our users.

Trustpilot has lost the positive reputation it once built because of all the allegations of the rigged reviews. I think it will be immensely naive to believe that every single one of the reviews on Trustpilot are genuine and accurate whether they are related to ChangeNOW or any other company.