Quote from: theresa888 on November 10, 2023, 06:26:09 PM

Quote from: Team_MegaPari on November 10, 2023, 03:32:18 PM

Quote from: theresa888 on November 09, 2023, 06:27:45 AM

Hello, ID: 719818459.
I deposited 300 USDT and placed four NBA bets. The first two bets were placed during a commercial break. They were the same, and I won both of them. Only one small bet was lost, with a total amount of 600 USDT.

First withdrawal request: Fill in all information to verify the phone number, which has been completed before the withdrawal.
Second withdrawal request: Upload a photo of the front side of your identification document, which has also been completed.
Third withdrawal request: Take a clear photo holding your identification document in hand and show the chat records visible on my computer screen between me and customer service. Only professional photographers can do this! Fortunately, I have also passed this step (or they let me pass), and have completed this step as well.
Fourth withdrawal request: Provide water and electricity payment vouchers. This part is also done by me.
Fifth withdrawal request: Send bank statements in PDF format. Contacted the bank to send electronic statements (already in PDF format) to me and forwarded them to them while providing the password required to unlock the files. This part has also been completed. The password is generated by the bank card itself. However, they keep emphasizing that they still need to download original PDF formats from elsewhere? Where can it be downloaded from? The banking application does not support downloading or provide any download function; only banks can send it to them.

Overall, I would like to ask if my account is eligible for withdrawals?

Hi! I've clarified the information. It's essential that we get the statement in the original PDF format. Could you check with your bank if you can download it through their mobile app, or if they're able to send it to you via email? It's important for us to have the accurate documentation in the correct format. Each document contains important information that the Security Department takes into account when reviewing it. Please let me know if you need any help with the request or further information. Thanks for your prompt attention to this matter!

Hello, it has been many days. If you don't explain directly why I can't withdraw this amount, I don't want to be involved in these matters anymore. But your actions will only make more people aware. I have provided all the documents you requested. It is almost impossible for the bank to add a file download program for me. I can only contact the bank to send the files directly to you, but this is a risky thing to do. It's just because I don't want to waste the information that was previously verified for you. If I had known there would be such a result, I wouldn't have verified it in the first place.